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Welcome to MyServices, the Online Services page of the Department of Social Security. This page enables an individual to access a variety of personalised social security online services (certain personalised services require a valid e-ID authentication).


Appeal against a Decision by the Department of Social Security


You may appeal against a decision by the Department of Social Security before the Social Security Umpire. Appeals may be lodged only on any question of law or a principle of importance emerging from a decision by the Department of Social Security according to the Social Security Act (Cap. 318.).  
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Application Monitoring


The focus of this service is to monitor social security benefit applications or requests for revision made by you in the last twelve months.​
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Banking Details

​Through this service you can change the details of how you are paid. If you are currently receiving Department of Social Security payments by cheque, you may change your details to start receiving payments by direct deposit in a bank. If you are already receiving your payments by bank deposits, you may change both the bank as well as the account number. You can also opt to receive a payment notification via SMS when your benefit has been deposited.​
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Contact Details


Through this service you can update your contact details as held by the Department of Social Security, namely the address, email, landline or mobile phone number and SMS payment notification ​(this option is only enabled for beneficiaries who are receiving payments by bank depositsas required.​
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Medical Certificate Monitoring


This service shows medical certificates presented at the Department of Social Security as from 5 years ago. The certificates are listed according to year and presented chronologically.
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Personal Details


This service will provide the personal details as held by the Department of Social Security.

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Refund of Overpayments


This service provides the facility to repay an overpayment due to the Department of Social​ Security online. One can also make a repayment on behalf of another person.​​​
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Social Security Contributions Postings Record


Through this serv​ice you can view your Record Sheet of Social Security Contributions po​stings.
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Submit a Medical Certificate


One can submit a copy of an original Social Security Medical Certificate Online.
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Submit a Report/Enquiry for a Payment not Received or Credited


This service provides for a beneficiary to report a Social Security Benefit Payment that has not been Received or Credited, else request information according to the payment status linked to the different payment types – Cheque, Direct Credit and Energy Credit.
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View a list of Social Security Benefit/s Payments


This service is intended for Social Security beneficiaries who would like to view a list of Social Security Benefit/s payments paid for the past 5 years​​​.
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