{"id":46985,"date":"2022-06-28T09:26:08","date_gmt":"2022-06-28T07:26:08","guid":{"rendered":"https:\/\/socialsecurity.gov.mt\/?p=46985"},"modified":"2022-08-01T05:37:35","modified_gmt":"2022-08-01T03:37:35","slug":"il-formola-online-ikkuntattjana-aggornata","status":"publish","type":"post","link":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/","title":{"rendered":"Il-Formola online Ikkuntattjana a\u0121\u0121ornata"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”f87feab0-5bad-4f06-9f8b-bff3267bc2b2″ width_tablet=”” width_phone=”” width_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title author=”off” comments=”off” featured_image=”off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_post_title][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Id-Dipartiment tas-Sigurt\u00e0 So\u010bjali a\u0121\u0121orna l-formola ta\u2019 kuntatt online li \u010b-\u010bittadini jistg\u0127u ju\u017caw biex jibg\u0127atu mistoqsijiet lid-dipartiment. Dawn il-mistoqsijiet issa se jkunu inklu\u017ci b\u0127ala parti mis-sistema tal-customer care (CRM – Customer Relationship Management) ta\u2019 servizz.gov kif ukoll is-sistema tal-customer care tad-dipartiment. Din is-sistema se tkun qed isegwi l-informazzjoni u timmani\u0121\u0121ja l-interazzjonijiet bejn l-uffi\u010b\u010bju tas-servizz tal-customer care tag\u0127na u l-klijenti.\u00a0<\/p>\n

L-g\u0127an ta’ formola ta’ kuntatt online huwa biex is-servizz lejn il-klijent ikun ta kwalit\u00e0 g\u0127ola u biex li ittejjeb il-mod kif i\u010b-\u010bittadini jikkuntattjaw lid-Dipartiment tas-Sigurt\u00e0 So\u010bjali. Dan kollu se jintla\u0127aq billi ji\u0121u konsolidati l-punti kollha ta’ kuntatt f’formola ta’ kuntatt online wa\u0127da. Minflok i\u010b-\u010bittadini jibg\u0127atu l-mistoqsijiet tag\u0127hom permezz tal-email, dawn se ji\u0121u ttrattati permezz tal-formola ta\u2019 kuntatt online. I\u010b-\u010bittadini se jintalbu jispe\u010bifikaw il-benefi\u010b\u010bju jew is-servizz inkwistjoni, kif ukoll n-numru tal-karta tal-identit\u00e0, l-isem, l-kunjom, l-email, u n-numru ta\u2019 kuntatt tag\u0127hom.<\/p>\n

Il-benefi\u010b\u010bji ta\u2019 dan il-pro\u010bess \u0121did huma li:<\/p>\n

    \n
  1. Ikun awtomatizzat il-pro\u010bess u ji\u0121u eliminati d-diversi punti ta’ kuntatt. G\u0127aldaqstant, min\u0127abba n-numru kbir ta\u2019 mistoqsijiet mibg\u0127uta permezz tal-formola online, huwa importanti li l-pro\u010bess ikun awtomatizzat kemm jista\u2019 jkun.<\/li>\n
  2. Ikun \u017cgurat li l-mistoqsijiet kollha mhux mibg\u0127uta lill-helpdesk ta\u2019 servizz.gov ji\u0121u inklu\u017ci fis-CRM ta\u2019 servizz.gov kif ukoll fis-CRM tad-dipartiment sabiex tinkiseb ri\u017coluzzjoni tal-mistoqsijiet f\u2019\u0127in reali u sinkronizzata.<\/li>\n
  3. Il-klijenti se jkollhom dan il-punt ta’ kuntatt minn fejn jissottomettu l-mistoqsijiet tag\u0127hom lid-dipartiment, li jag\u0127milha aktar fa\u010bli biex ji\u0121u segwiti n-numru u n-natura tal-mistoqsijiet sottomessi.<\/li>\n<\/ol>\n

    Wara li jissottometti l-mistoqsija, il-klijent jir\u010bievi email bir-referenza tan-numru tal-ka\u017c u dettalji dwar il-mistoqsija, fejn tkun iktar fa\u010bli li il-klijent jista\u2019 isegwi l-kas bin-numru ta’ referenza. Skont in-natura tal-mistoqsija tieg\u0127ek, it-tim tal-customer care jirrispondi kemm jista’ jkun malajr. Ikklikkja hawn<\/a><\/span> biex ta\u010b\u010bessa l-formola tag\u0127na online ikkuntattjana.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Id-Dipartiment tas-Sigurt\u00e0 So\u010bjali a\u0121\u0121orna l-formola ta\u2019 kuntatt online li \u010b-\u010bittadini jistg\u0127u ju\u017caw biex jibg\u0127atu mistoqsijiet lid-dipartiment. Dawn il-mistoqsijiet issa se jkunu inklu\u017ci b\u0127ala parti mis-sistema tal-customer care (CRM – Customer Relationship Management) ta\u2019 servizz.gov kif ukoll is-sistema tal-customer care tad-dipartiment. Din is-sistema se tkun qed isegwi l-informazzjoni u timmani\u0121\u0121ja l-interazzjonijiet bejn l-uffi\u010b\u010bju tas-servizz tal-customer care […]<\/p>\n","protected":false},"author":6,"featured_media":6150,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[172],"tags":[],"acf":[],"yoast_head":"\nIl-Formola online Ikkuntattjana a\u0121\u0121ornata - Social Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Il-Formola online Ikkuntattjana a\u0121\u0121ornata - Social Security\" \/>\n<meta property=\"og:description\" content=\"Customer Care and Contact InformationDepartment of Social Security in Malta 38, Ordnance Street Valletta VLT 1021 Tel \u2013 Freephone 153 International Customers (+356) 21255153 (This is not a freephone number) Email - social.security@gov.mt Website - www.socialsecurity.gov.mt International Relations Unit in Malta 38, Ordnance Street Valletta VLT 1021 Tel \u2013 (+356) 25903420 Email - iru.dss@gov.mt Website […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Security\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-28T07:26:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-01T03:37:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png\" \/>\n\t<meta property=\"og:image:width\" content=\"3126\" \/>\n\t<meta property=\"og:image:height\" content=\"2085\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"jean-paul st-john\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jean-paul st-john\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/\",\"url\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/\",\"name\":\"Il-Formola online Ikkuntattjana a\u0121\u0121ornata - Social Security\",\"isPartOf\":{\"@id\":\"https:\/\/socialsecurity.gov.mt\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png\",\"datePublished\":\"2022-06-28T07:26:08+00:00\",\"dateModified\":\"2022-08-01T03:37:35+00:00\",\"author\":{\"@id\":\"https:\/\/socialsecurity.gov.mt\/#\/schema\/person\/501b889671fae186e773a9fa8a31b8e6\"},\"breadcrumb\":{\"@id\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#primaryimage\",\"url\":\"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png\",\"contentUrl\":\"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png\",\"width\":3126,\"height\":2085},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/socialsecurity.gov.mt\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Il-Formola online Ikkuntattjana a\u0121\u0121ornata\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/socialsecurity.gov.mt\/#website\",\"url\":\"https:\/\/socialsecurity.gov.mt\/\",\"name\":\"Social Security\",\"description\":\"Social Security\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/socialsecurity.gov.mt\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/socialsecurity.gov.mt\/#\/schema\/person\/501b889671fae186e773a9fa8a31b8e6\",\"name\":\"jean-paul st-john\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/socialsecurity.gov.mt\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/09229bf5670ebc773754e55fb018a379?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/09229bf5670ebc773754e55fb018a379?s=96&d=mm&r=g\",\"caption\":\"jean-paul st-john\"},\"url\":\"https:\/\/socialsecurity.gov.mt\/author\/jean-paul-st-john\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Il-Formola online Ikkuntattjana a\u0121\u0121ornata - Social Security","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/","og_locale":"en_US","og_type":"article","og_title":"Il-Formola online Ikkuntattjana a\u0121\u0121ornata - Social Security","og_description":"Customer Care and Contact InformationDepartment of Social Security in Malta 38, Ordnance Street Valletta VLT 1021 Tel \u2013 Freephone 153 International Customers (+356) 21255153 (This is not a freephone number) Email - social.security@gov.mt Website - www.socialsecurity.gov.mt International Relations Unit in Malta 38, Ordnance Street Valletta VLT 1021 Tel \u2013 (+356) 25903420 Email - iru.dss@gov.mt Website […]","og_url":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/","og_site_name":"Social Security","article_published_time":"2022-06-28T07:26:08+00:00","article_modified_time":"2022-08-01T03:37:35+00:00","og_image":[{"width":3126,"height":2085,"url":"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png","type":"image\/png"}],"author":"jean-paul st-john","twitter_card":"summary_large_image","twitter_misc":{"Written by":"jean-paul st-john","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/","url":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/","name":"Il-Formola online Ikkuntattjana a\u0121\u0121ornata - Social Security","isPartOf":{"@id":"https:\/\/socialsecurity.gov.mt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#primaryimage"},"image":{"@id":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#primaryimage"},"thumbnailUrl":"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png","datePublished":"2022-06-28T07:26:08+00:00","dateModified":"2022-08-01T03:37:35+00:00","author":{"@id":"https:\/\/socialsecurity.gov.mt\/#\/schema\/person\/501b889671fae186e773a9fa8a31b8e6"},"breadcrumb":{"@id":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#primaryimage","url":"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png","contentUrl":"https:\/\/socialsecurity.gov.mt\/wp-content\/uploads\/2021\/01\/Social-Security-News-MT-Stqarrija.png","width":3126,"height":2085},{"@type":"BreadcrumbList","@id":"https:\/\/socialsecurity.gov.mt\/mt\/il-formola-online-ikkuntattjana-aggornata\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/socialsecurity.gov.mt\/en\/"},{"@type":"ListItem","position":2,"name":"Il-Formola online Ikkuntattjana a\u0121\u0121ornata"}]},{"@type":"WebSite","@id":"https:\/\/socialsecurity.gov.mt\/#website","url":"https:\/\/socialsecurity.gov.mt\/","name":"Social Security","description":"Social Security","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/socialsecurity.gov.mt\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/socialsecurity.gov.mt\/#\/schema\/person\/501b889671fae186e773a9fa8a31b8e6","name":"jean-paul st-john","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/socialsecurity.gov.mt\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/09229bf5670ebc773754e55fb018a379?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/09229bf5670ebc773754e55fb018a379?s=96&d=mm&r=g","caption":"jean-paul st-john"},"url":"https:\/\/socialsecurity.gov.mt\/author\/jean-paul-st-john\/"}]}},"modified_by":"jean-paul st-john","_links":{"self":[{"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/posts\/46985"}],"collection":[{"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/comments?post=46985"}],"version-history":[{"count":5,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/posts\/46985\/revisions"}],"predecessor-version":[{"id":66128,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/posts\/46985\/revisions\/66128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/media\/6150"}],"wp:attachment":[{"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/media?parent=46985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/categories?post=46985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/socialsecurity.gov.mt\/wp-json\/wp\/v2\/tags?post=46985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}