Online Assist

Overview

Assistance is available for the mySocialSecurity online services app. Whether you need guidance on accessing an online service or have a suggestion to share, expert help is just a click away. You just need to book an appointment for a Microsoft Teams call. A knowledgeable member from the Information Management Unit team will provide assistance and answer any questions you may have.

What you’ll get

• Personalised Assistance: Get one-on-one support tailored to your specific needs for the service that you need to use.
• Expert Guidance: Receive advice and answers from a knowledgeable team member.
• Efficient Solutions: Quickly resolve issues or get help navigating the mySocialSecurity online services app.

Eligibility

General eligibility criteria:

• Access to a device with internet connectivity.
• Ability to use Microsoft Teams for the appointment.

Follow the link to schedule a Microsoft Teams call, which does not necessarily require the Microsoft Team app installed on device that you will be using.

How to access the service

• You will then receive an email notification which includes the scheduled date, time and link to the online appointment.

Book an Appointment by clicking here.