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Accessibility Statement

The Department for Social Security is committed to making its websites accessible, in accordance with the national legislation transposing Directive (EU) 2016/2102 of the European Parliament and of the Council.

This accessibility statement applies to the Social Security website.

Compliance Status

This website is fully compliant with the Accessibility of the Websites and Mobile Applications of Public Sector Bodies Regulations (SL 418.03) transposing Directive 2106/2101 of the European Parliament.

If you identify inaccessible content or issues other than the list identified in the non-compliance section, kindly let us know via the contact details provided below. Should such an instance arise the Department of Social Security’s goal is to create an Accessibility Remediation Roadmap (ARR). The ARR describes the steps needed to help identify an accessibility issue and bring the product into compliance with the EOA, including the anticipated schedule for completion of this goal.

Inaccessible content

The non-compliant sections of the website are non-compliant for the following reasons:

Non-compliance with the national legislation.

  • Not Applicable

Preparation of this accessibility statement

This statement was prepared on 16th March 2021 after a review of the Web Accessibility Directive evaluation and assessment of the website performed by the Malta Communications Authority.

Feedback and contact information

For more information and to provide feedback related to accessibility issues encountered with the use of the Social Security website, please make use of the Contact Us page.  Alternatively you may send an email to

Enforcement procedure​

The Malta Communications Authority (MCA) is the entity responsible for implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.  In case your ICT accessibility-related query is not addressed within the time frames established within the ARR , or you wish to lodge a formal complaint, you can do so by contacting the MCA on 21336840, or by filling the online complaint form on​​​.

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