Feedback and Complaints
We value your feedback to help us improve our service. If you wish to submit a compliment, would like to make a suggestion about how we could improve our services or have a complaint, we are here to listen.
How to make a Suggestion, Compliment or a Complaint
If you wish to propose a suggestion, make a compliment or submit a complaint, you can write to us online.
What we need from you
Please be clear, factual, and tell us the outcome you would like. Providing your name and contact details will help us to get in touch and help resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you.
How we’ll respond
We aim to resolve complaints within 10 working days. If we can’t resolve your complaint, we’ll explain why and let you know your other options.