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At the Department of Social Security, we value in delivering a Service of Excellence which the general public deserves.

We believe in constantly improving upon our quality service which is aligned to four pillars namely: listening and understanding the customer, design and implementation of policies that meet the customer expectations. We aim to deliver a quality service through timely, high standard and easily accessible services, and accountability whereby the people providing the public services assume full and responsible ownership of the Service of Excellence that we strive for.

We believe that customer satisfaction is central to quality and performance and we encourage customer feedback and take action on many of the suggestions we receive. We are committed to Service of Excellence and work to deliver a professional, proactive service with every customer contact.