FAQs e-ID

An e-ID account is a requirement for accessing government online services. The process for obtaining an account involves verification of the applicant’s identity by the Identity Card Unit (ICU). Upon verification, an activation link is sent to the applicant. For those who already have a valid e-ID or e-Residence Permit card but have not yet activated their e-ID account, assistance is available by contacting the e-ID Section. Learn more about the e-ID account, including answers to frequently asked questions.

Q: What is an e-ID account?

A: An e-ID account is a required account to access Government online services. It is obtained by subscribing for it when applying for an e-ID card or e-Residence Permit card.

Q: How is the identity of an applicant verified when applying for an e-ID account?

A: The identity of the applicant is verified by the Identity Card Unit (ICU) upon receipt of the application.

Q: What happens after the identity of an applicant is verified?

A: An activation link, together with a step-by-step guide, is sent to the applicant by email.

Q: What should I do if I am already in possession of a valid e-ID card or e-Residence Permit Card, but have never activated my e-ID account?

A: You should send an email to infoeid@gov.mt informing ICU that you would like your e-ID account to be activated. The e-ID Card Unit will then send an activation link and a step-by-step guide on the email address originally provided on the application form.

Q: Who can I contact for further information and assistance on my e-ID account?

A: You can contact the e-ID Section on (+356) 2590 4300 for further information and assistance.