Life Certificate – Submit

Overview

Life Certificates are generated by the International Relations Unit (IRU) and sent by post to social security beneficiaries residing abroad. If the IRU does not receive back the life certificate from the beneficiary within a period of forty-five (45) days, then all benefit payments are stopped.

The service to upload the life certificate online is aimed at simplifying the process for foreign social security beneficiaries that are residing abroad to submit their life certificate, reducing administrative burdens and enhancing accessibility.

Beneficiaries are to access the mySocialSecurity app and navigate to the section for online services. Upon selecting the life certificate upload service, the beneficiary must enter the document reference of the life certificate and IRU reference (which is the pension number). Both these reference numbers can be found on the first page of the life certificate that is sent by post to the beneficiary. Once this information is inputted, an automatic date of issuance of the life certificate together with the calendar year of the life certificate is shown. The beneficiary must then input a valid email address. This email address will be used for further communication to the beneficiary, The beneficiary is to proceed by uploading the scanned copy of the filled-in life certificate to complete submission. Confirmation of successful submission will be provided by email.

Within the submission only the life certificate of the beneficiary is to be uploaded and must not include that of the spouse. Should there be the life certificate of the spouse, this needs to be submitted in a separate submission.

What you’ll get

Social security beneficiaries residing abroad will have the convenience of submitting their life certificates online through the mySocialSecurity app.

Eligibility

General eligibility criteria:

• The service is available to social security beneficiaries residing abroad, who are required to submit a life certificate to remain entitled to their benefits. Beneficiaries must have received notification from the International Relations Unit regarding the submission of a life certificate.

Documentation required

General documentation:

• Beneficiaries will need to have access to the life certificate for uploading it online, which includes their document reference and IRU reference (which is the pension number). These details are necessary for validation during the process to upload the document. The total scanned documents uploaded must not exceed 10MB for successful submission.

How to apply

To submit the filled-in life certificate click here.

If while trying to access this online service you encounter an issue or need assistance to access this service, support is available through our helpdesk:

• Visit our Contact Us page, select mySocialSecurity, and provide the details of your issue, or
• Book a Microsoft Teams call with a member from the Information Management Unit.