Online Assist

Assistance is available for the mySocialSecurity online services app. Whether you need guidance on accessing an online service or have a suggestion to share, expert help is just a click away. You just need to book an appointment for a Microsoft Teams call. A knowledgeable member from the Information Management Unit team will provide assistance and answer any questions you may have.

Our Support Includes:

• Personalised Assistance: Get one-on-one support tailored to your specific needs for the service that you need to use.
• Expert Guidance: Receive advice and answers from a knowledgeable team member.
• Efficient Solutions: Quickly resolve issues or get help navigating the mySocialSecurity online services app.

How to Access the Service:

• Have a device with internet access.
• Be ready to use Microsoft Teams for your appointment. (You can join via the app or a web browser; installing the Teams app is not required).
• Schedule your appointment by clicking here.

After booking, you will receive an email confirmation with the date, time and a link to join your online appointment.