Service Design (DSS)

Overview

The Department of Social Security (DSS) is committed to providing high-quality online services, designed and delivered seamlessly to any citizen who may require them at any time. Technology plays a significant role in making this commitment possible. It is no longer merely a tool for automating back-office functions and improving efficiency. Instead, it has taken on a transformative role in the design and delivery of online services. By leveraging advanced technologies, we aim to create a user-friendly and efficient service experience that meets the needs and expectations of all citizens.

What you’ll get

• Client-Centric Services: Online services prioritize the needs of clients over internal processes, requiring continuous interaction and participation. This approach ensures that the services are tailored to the specific needs of the users, making them more accessible and effective.
• Holistic Approach: DSS units collaborate to deliver comprehensive solutions for clients. This means that different departments work together to provide a seamless service experience, addressing all aspects of the client’s needs.
• Once-Only Principle: Sharing and reusing data among DSS units eliminates the need for clients to provide the same information repeatedly. This principle reduces the administrative burden on clients and improves the efficiency of service delivery.
• End-to-End Services: DSS offers a seamless and comprehensive service experience, from the initial request to the final delivery. This ensures that clients receive consistent and high-quality service throughout their interaction with DSS.
• Digital by Default: Digital delivery is the default choice for social security services. This approach ensures that applications and services are easily accessible online, reducing the need for in-person visits and paperwork.
• Process Re-engineering: Streamlining, simplifying, and reengineering business processes benefit both you, as a client, and DSS internal efficiency. This involves continuously improving processes to make them more efficient and user-friendly.

Eligibility

All citizens who use our online services are encouraged to provide feedback. As a citizen, your insights are valuable in shaping the future of our services. By participating in the feedback process, you can help us identify areas for improvement and contribute to the development of new and innovative services.

How to apply

Your voice matters, and together, we can enhance our digital services.

Share your feedback by clicking here.