Our Commitment

Our commitment revolves around ensuring citizens receive essential support.

We prioritise accessibility, equity, and transparency to guarantee social justice and effectiveness.

Explore further by clicking on the leaves.

Security

Security is the protection that a society provides to individuals and households to ensure access to health care and to guarantee income security, particularly in cases of old age, unemployment, sickness, invalidity, work injury, maternity or loss of a breadwinner.

Social Cohesion

Social cohesion is the capacity of a society to ensure the well-being of all its members, minimising disparities and avoiding marginalisation.

Social Solidarity

Social solidarity is the cohesion between individuals is a society that ensures social order and stability.

Humanity

Humanity is a key element of social security. The principle of caring for each other's well-being will be promoted. Both the rights and the responsibilities of every citizen in promoting individual and societal well-being are also acknowledged.

Integrity

Administering Social Security with integrity means ensuring that the right payments go to the right people in the right amounts.

Timeliness

The Department develops and administers social security benefits that provide timely payments and information to families and individuals.

Accessibility

Through the provision of social security, everyone has the right to access information on social security entitlements and be able to apply for social security benefits. Everyone must be able to physically access social security services to access benefits and information.

Accountability

Accountability is a crucial element of building integrity and one of the key principles of good governance. A responsible and responsive social security sector cannot be conceived without accountable personnel and procedures. Accountability means that employees will beheld responsible for their actions and for how they perform their duties. The Department also has the overall responsibility for detecting and investigating benefit fraud and error.

Transparency

Transparency refers to the rights of individuals to seeks, receive and impart information on all social security entitlements in a clear and transparent manner.

Sustainability

One of the key challenges is our ability to guarantee the sustainability of social security in the longer term.

Equality

Equality is at the heart of the organization's culture and operations. Equality gives the right to people with different characteristics and backgrounds to have the same rights, social status, and access to the same opportunities.

Fairness

The rules and procedures governing eligibility for social security, as well as the termination of benefits, must be reasonable and fair.

Impartiality

The concept of impartiality emphasizes formal equality in the procedural process, which is about equal treatment of people regardless of differences in race, gender, and other sociodemographic characteristics.

Loyalty

Loyalty encompasses the affective factors of empathy and emotional engagement.

Respect

Treatment with dignity is an essential element of being treated with respect. Dignity demands protection from inhuman living conditions, access to essential needs, autonomy and cultural participation. This implies a minimum income.

Adequate

Benefits must be adequate in both amount and duration to ensure that beneficiaries may realise their rights and an adequate standard of living.

Support

Social security is important to all of us and able to support each of us when we need it. Customer care officials will be required to ensure claimants can access the support they need.

Quality

We are committed to delivering the highest quality and providing complete customer satisfaction by constantly improving our service.

Trust

Citizens' trust in an institution is based on their evaluation of the performance of that institution as against their expectations.

Non Discrimination

Social security should not discriminate unfairly against anyone on grounds such as race, sex, gender, sexual orientation, religion, political opinion, national or social origin, birth or socioeconomic status.

Stability

Social security plays an important role in social stability Social Security promotes income stability among households and does so by providing a steady income to replace lost wages due to retirement, disability, unemployment or death etc.

Responsibility

One of the strategic responsibilities of the department is ensuring that beneficiaries get the support they need from social security system and the delivery of social security benefits.

Dignity

According to article 22 of the Universal Declaration of Human Rights, social security is "indispensable" to the dignity of the individual. Accordingly, the rights to social security and to an adequate standard of living are among the most relevant to the protection of dignity. This implies a minimum income.