Benefits Compliance Directorate

The Benefits Compliance Directorate is entrusted to ensure that social security benefits reach the intended beneficiaries. To achieve this, the unit investigates all the reports that it receives where it is alleged that social security benefits received, are not in compliance with the provisions of the applicable legislation. The Directorate also takes the initiative to investigate beneficiaries or groups of beneficiaries where non-compliance is suspected. The unit follows closely changes in beneficiaries’ financial means and other circumstances that may impact their entitlement to benefits.

The overall objectives of the unit are to:

• Identify specific cases or trends in social security benefits that could be non-compliant with the applicable legislation.
• Investigate reported or suspected cases of alleged non-compliance with the applicable legislation.
• Conclude all investigations within a reasonable time.
• Encourage compliance with the applicable legislation.
• Act fairly respecting the social aspect.
• Prepare policy changes to empower analysis of emerging areas of non-compliance.

The Benefit Compliance Directorate investigates all Benefit Compliance Investigation Requests, although information about the outcome of the particular investigation cannot be provided. A person can fill in and submit the request online, call Freephone 80072345 or write to the Benefits Compliance Unit, 38 Ordnance Street, Valletta VLT 1021.

Purpose for Collecting Data

The Benefits Compliance Directorate collects and processes information to carry out its obligations in accordance with present legislation. All data is collected and processed in accordance with the Data Protection Legislation (Cap. 586.). Read more.

Retention, Maintenance and Disposal of Documentation

The General Data Protection Regulation (GDPR) puts forward the principle that personal data and sensitive personal data should not be retained for periods that are longer than necessary. In this context, the Benefits Compliance Directorate retention policy for all data and documentation that it collects and processes, is aimed at ensuring compliance to the Regulation and to ensure that no resources are utilised in the processing and archiving of data which is no longer of relevance. Read more.