Clear Writing Feedback

At the Department of Social Security, we believe that the information we provide to the public should be easy to understand. Every day, we speak with people who need guidance or information about benefits. For this reason, our aim is to offer clear, accurate, and useful information.

Our Commitment to Clear Communication

Since much of our work involves communication, we do our best to write in a simple and direct way. This helps people understand what we are explaining straight away. Social security benefits can sometimes be difficult to explain, so we make an effort to keep our explanations as simple as possible.

We understand how important it is for the information we provide to be clear and easy to read, whether in forms, notices, letters, leaflets, or online content. Our goal is to make our messages short, clear, and suited to the needs of those reading them. We remain committed to improving the way we communicate and to strengthening public trust through simple and transparent writing.

We Welcome Your Feedback

Clear writing can always be improved. We appreciate it when you let us know about any form, webpage, leaflet or notice that you find difficult to understand. Your comments help us identify where things can be made clearer.

If you have any suggestions, we invite you to share them with us. We will carefully review your proposals and use them to improve the information we provide.

Click here to share your recommendations.