New Policy for Social Security Inquiries
The Department of Social Security (DSS) has recently implemented a policy to enhance communication with citizens. As of June 20th, citizens are encouraged to use the Contact Us form for inquiries instead of emailing. This streamlined approach ensures efficient handling of requests and benefits both citizens and the department.
Key Points:
Form Usage: Citizens can access the Contact Us form by visiting this link: https://contactdss.gov.mt. When using the form, they provide essential details such as their identity card number, name, surname, email, and contact number.
Specific Requests: Rather than vague inquiries, citizens now specify the benefit or service they need assistance with. This clarity allows the DSS to address inquiries promptly.
Efficiency: Integrating the contact form with the DSS and the servizz.gov Customer Care System ensures consistent communication and efficient handling of requests.