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Enhancing Social Security Online Services Through Feedback

01/09/2023 | Latest News

The Department of Social Security (DSS) is committed towards ensuring that its digital services are of the highest quality and accessible to all citizens, regardless of location or time. In pursuit of this objective, the DSS recognises the essential role that technology plays in not only simplifying administrative procedures, but also enhancing the service design and delivery of online services.

Gone are the days when technology was limited to automating back-office tasks and boosting efficiency. It has now evolved into a transformative tool that empowers the DSS to cater to the needs of their clients in a more convenient and user-friendly manner. The DSS recognises the potential that technology holds to bridge gaps and make online services more inclusive and accessible to everyone.

At the heart of this endeavour lies a commitment to continuously improve and innovate. The DSS firmly believes that online services delivery can only excel when they are shaped by the valuable feedback and insights of the very people it serves – the citizens. As part of this initiative, the DSS invites the public to actively participate in shaping their online services.

The DSS is keen to learn about the online services which citizens desire most. This information enables us to prioritise our development efforts and focus on services that will have the greatest impact on the public. By engaging with citizens through feedback, the DSS can identify areas for improvement, prioritise development efforts and tailor its online services to meet the diverse needs of the population effectively.

The significance of feedback cannot be emphasized enough. It offers our department invaluable insights into the difficulties and issues that citizens encounter when using our online services. Whether it’s a recommendation to improve the user interface, a proposal to incorporate certain services, or observations about current features, each element of feedback plays a crucial role in shaping a more user-centered online service.

Providing feedback is simple through our online form. It allows citizens to express their opinions, suggestions and concerns. By clicking here, individuals can actively engage in the process of refining and play a key role in shaping the advancement of DSS’s online services.

We would like to thank you in advance for any type of feedback you may be sending us.