FAQs for Non-Maltese Local Residents

1. Who is eligible for social security benefits in Malta?

Non-Maltese residents who are legally residing and registered as working in Malta, may be eligible for social security benefits. Eligibility depends on various factors, including the type of work permit, duration of stay and social security contributions paid.

2. Are there any specific benefits available for non-Maltese residents?

Non-Maltese residents may be eligible for various benefits, including unemployment benefits, sickness benefits, and family benefits, depending on their circumstances and social security contributions paid.

3. What documents are required for applying for social security benefits?

Typically, you will need your work permit, proof of local residence, identification documents, and any other relevant documents specific to the benefit you are applying for.

4. Can I transfer my social security benefits from my home country to Malta?

This depends on bilateral agreements between Malta and your home country. You should check with the social security office in both countries to understand the process and requirements.

5. How can I apply for social security benefits as a non-Maltese resident?

You can apply for social security benefits online through the mySocialSecurity app using your e-ID, which is issued by the maltese government entity Identità. Ensure you have all necessary documents in hand before submitting an application, such as your work permit, proof of local residence and all the necessary documents required specific to the application request.

6. How do I update my personal information, such as address or bank details?

You can update your contact and bank details through the mySocialSecurity app by authenticating with your e-ID. Make sure to keep your details up-to-date to avoid any issues with benefit payments.

7. What should I do if I encounter issues with my e-ID account?

If you face any problems, you can contact the social security Customer Care service, via Servizz.gov Freephone 153 (Ext. 11) or visit a servizz.gov hub for assistance.

8. What happens if I come from a European Union country and I do not want to apply for a Maltese Residence Identity Card?

Please note that, as a citizen of a European Union Member State, you are not obliged to apply for a Maltese Residence Identity Card under the principle of Freedom of Movement within the EU. However, if you choose not to obtain a Maltese Residence Identity Card, you may apply online through your eIDAS account where supported. For services that do not cater for eIDAS authentication, you will need to visit a Servizz.gov Hub, where a Servizz.gov agent can submit the application on your behalf.