Documents – Submit

Overview

This service allows you to upload copies of documents requested by the Department of Social Security in a letter of notification to the claimant, known as a Call Letter. As a result, the Department of Social Security sends a Call Letter to the Claimant, to be informed of which additional documents are required to complete the processing of a submitted or a revision request application.

The service

This service allows a citizen to upload copies of documents requested by the Department of Social Security. The requested documents must be prepared as a scanned copy once the claimant receives a Call Letter before being uploaded online. During this process, the online service may request additional information. The deadline for submissions will also be specified in the Call Letter. If the requested information is not received on time, the entitlement to the benefit, or a portion of it, may be delayed or forfeited.

All attachments are immediately saved to the Department’s Documents Repository after being uploaded. The Department of Social Security then verifies these for accuracy and validity.

Eligibility

A citizen that has requested a benefit through an application, or is currently receiving a benefit by the Department of Social Security, and received a Call Letter to forward further necessary documents. To use this service you will need:

•  The Document Number as indicated in the Call Letter issued by the Department of Social Security.
• If you choose to authenticate with your e-ID account, an active account issued by the Maltese agency Identità.
• The scanning of the documents submitted, can be done using any kind of device, The size of each document must not be of more than 5MB, up to a total of 10MB for the full submission.

How to access the service

Once the claimant receives a Call Letter issued by the Department of Social Security, the Documents – Submit service may be accessed.

If while accessing the service you encounter an issue or need assistance:

• Visit our Contact Us page, select ‘Documents – Submit’ from the drop-down list under the mySocialSecurity cluster, and provide the details of your issue, or
• Book a Microsoft Teams call with a member from the Information Management Unit.